Exchanges and Returns

Last updated: July 2026

We want you to shop with complete confidence. If you need to exchange or return a product, here you will find the conditions and step-by-step instructions.

Timeframe

You may request an exchange or return within 15 calendar days following receipt of the product.

Conditions

The product must be unused, uninstalled and in its original packaging, with all its accessories and labels.
You must present the receipt or invoice of purchase (or your order number).

How to request it

The fastest way is online: 👉 click here to request your return, enter your order number and the email used for the purchase, select the products and quantities to return, state the reason and submit the request. It applies to orders already shipped, and you can check the status of your requests on the same page at any time.

If you prefer, you can also write to us at [email protected] or via WhatsApp at +56 9 5201 4124 indicating your order number and the reason. We will confirm the steps and arrange the return shipment or in-store pickup.

Return shipping cost

Exchange or return due to change of mind (product in good condition): the cost of the return shipment is borne by the customer.
Faulty, damaged product or our error: Rodamientos Smilovic Limitada covers 100% of the cost of shipping, exchange or refund.

Refunds

Once the product has been received and inspected, and the return approved, we issue the electronic credit note and process the refund by bank transfer to the account you provide, or the exchange for another product, within approximately 5 to 10 business days. The final crediting time depends on your bank or payment method.

Important: if a money refund applies, we will contact you by email to request your bank details. We will never ask for bank details or passwords by phone, WhatsApp, social media or any other channel.

Warranty and faulty products

All our products are original from the brands we represent and come with the manufacturer's warranty. In addition, the legal warranty under Law No. 19,496 on the Protection of Consumer Rights applies: in the case of a defective product you may choose an exchange, repair or refund within the legal timeframe.

Exclusions

Products manufactured or imported to order (special items) may not be eligible for return due to change of mind; this will be expressly stated at the time of purchase. These exclusions do not affect your rights in the case of faulty products.

Need help?

We are here to help you: [email protected] · +56 51 231 1445 · WhatsApp.