Shipping Policy
Last updated: June 2026
At Rodamientos Smilovic Limitada we ship bearings, seals and industrial spare parts throughout Chile, and we also handle international shipments. Below we explain coverage, costs, delivery times and order tracking.
Coverage
We ship to all regions of Chile through couriers such as Chilexpress and Starken. For international shipments we work with DHL; write to us before purchasing so we can quote your destination and delivery times.
Shipping cost
The cost is calculated automatically at checkout based on the destination, weight and dimensions of your order. You will see the exact amount before paying, with no surprises.
Preparation and dispatch times
We prepare and dispatch paid orders on business days (Monday to Friday). Orders confirmed before 1:00 PM are normally dispatched the same day or the next business day.
Estimated transit time
- Coquimbo Region: 1 to 2 business days.
- Rest of Chile: 2 to 5 business days, depending on the region and courier.
- Remote areas and outlying locations: may require additional days.
These times are estimates and depend on the logistics operator; they do not include weekends or holidays.
Free in-store pickup
You can pick up your purchase free of charge at our store:
Nva. Cinco #1231, Barrio Industrial, Coquimbo.
Hours: Monday to Friday, 8:30 AM–1:00 PM and 3:00 PM–5:30 PM.
We will notify you by email or WhatsApp when your order is ready. When picking up, present your order number and identity card.
Tracking your order
When we dispatch your purchase, we send the tracking number to your registered email. You can also check the status at Order Tracking or write to us via WhatsApp.
Receiving and inspecting
We recommend inspecting the package upon receipt. If it arrives damaged or the product does not match, please review our Returns and Exchanges Policy: we will take care of it.
Questions about your shipment?
Write to us at [email protected], call us at +56 51 231 1445 or contact us via WhatsApp +56 9 5201 4124.
